Privacy Policy

Last Updated: 24 May 2024

Indimasi Healing Village (“we,” “us,” “our”) is committed to protecting the privacy and security of your personal information. This policy outlines how we collect, use, store, and protect your data in compliance with the General Data Protection Regulation (GDPR) and other relevant data protection laws.

This policy applies to all information collected through our website, booking inquiries, communications, and during your stay with us.

1. Who We Are

We are an Ayurvedic wellness retreat providing holistic health programmes. Our contact details are:

Company Name: Indimasi Ayurveda Healing Village
Address: Poovathoor, Nedumangadu, Thiruvananthapuram, Kerala, India 695561
Email: help@indimasi.com
Phone: +91 471-2432133

2. Information We Collect

We may collect the following types of personal data:

Personal Identification Information: Name, email address, phone number, postal address, date of birth, and nationality.
Health & Wellness Information: Medical history, current health conditions, dietary requirements, and treatment preferences that you voluntarily provide during inquiries or consultations to ensure our programmes are safe and tailored to your needs.
Booking and Transactional Information: Details of the programmes you book, payment information, and travel details.
Technical Data: IP address, browser type, device information, and browsing behaviour on our website, collected through cookies and similar technologies.

3. How We Use Your Information

Your data is used for the following purposes:

To Provide Our Services: To manage your booking, tailor your wellness programme, communicate with you about your stay, and provide customer support.
To Improve Our Services: To analyze website usage and feedback to enhance our offerings and user experience.
For Marketing and Advertising: To inform you about our programmes, special offers, and wellness content that may interest you. Specifically, we use your data to create targeted advertising campaigns on platforms like Google Ads and Meta (Facebook & Instagram) Ads. This may include creating custom audiences or showing you relevant ads based on your past interactions with our website (retargeting).
For Legal and Safety Reasons: To comply with legal obligations and protect the health and safety of our guests and staff.

4. Data Sharing and Disclosure

We value your privacy and do not sell, rent, or trade your personal information. We only share your data in the following limited circumstances:

Marketing Partners: We share necessary data with our marketing partners, Google and Meta, for the sole purpose of running our advertising campaigns. These partners are bound by their own stringent privacy policies.
Third-Party Service Providers: We may share information with trusted partners who perform services on our behalf, such as payment processing or booking management systems. They are only provided with the information necessary to perform their services and are contractually obligated to protect your data.
Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request.

We will not share your data with any other third parties for any other purpose.

5. Your Rights Under GDPR (For EU Residents)

If you are a resident of the European Union, you have the following rights regarding your personal data:

The Right to Access: You can request a copy of the personal data we hold about you.
The Right to Rectification: You can request that we correct any inaccurate or incomplete data.
The Right to Erasure (The “Right to be Forgotten”): You can request that we delete your personal data from our systems.
The Right to Restrict Processing: You can request that we limit the way we use your personal data.
The Right to Data Portability: You can request that we provide your data to you or another service provider in a machine-readable format.
The Right to Object: You can object to us using your data for marketing purposes or other legitimate interests.

To exercise any of these rights, please contact us at help@indimasi.com. We will respond to your request within one month.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet is 100% secure.

7. Cookies and Tracking Technologies

Our website uses cookies and tracking pixels to enhance your browsing experience, analyze site traffic, and support our marketing efforts on Google and Meta platforms. You can control or refuse cookies through your browser settings, but this may affect the functionality of our website.

8. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or your personal data, please do not hesitate to contact us:

Indimasi Ayurveda Healing Village
Email: help@indimasi.com
Phone: +91 471-2432133
Address: Poovathoor, Nedumangadu, Thiruvananthapuram, Kerala, India 695561